What Personal Information Do We Collect?
When you contact San Ramon Roof Repair, we collect information you provide directly — your name, phone number, email address, and property address. If you call our office at (925) 430-7969, your call may be recorded for quality assurance and training purposes, routed through our Ringba call tracking system. We also automatically collect standard web analytics data, including your IP address, browser type, and pages visited on our site, to help us improve your experience.
How Do We Use Your Information?
We use your information to respond to your roofing estimate requests, schedule inspections, and provide the services you need — whether that's roof repair, replacement, or storm damage assessment. Your contact details allow us to follow up on your project and share relevant maintenance tips for San Ramon's climate. We may also use aggregated analytics to understand how San Ramon homeowners find us online.
Do We Share Your Information With Third Parties?
We share limited data with trusted partners who help us operate our business. Our Ringba call tracking system captures call metadata (duration, source) to measure advertising effectiveness. We use standard analytics providers (like Google Analytics) to track site performance. We do not sell your personal information to anyone. If required by law or to protect our rights, we may disclose information to authorities in San Ramon, CA.
How Long Do We Keep Your Data?
We retain your personal information only as long as necessary to fulfill the purposes described in this policy — typically seven years after your last interaction with us, to comply with California business record laws. Call recordings are stored for 90 days, then deleted. Analytics data is anonymized after 26 months. You may request earlier deletion of your data at any time.
What Rights Do You Have Over Your Data?
As a California resident, you have the right to request access to the personal information we hold about you, ask that we correct or delete it, and opt out of any future data collection for targeted advertising. To exercise these rights, simply call (925) 430-7969 or email us. We will verify your identity and respond within 45 days, as required by California law.
How Do We Protect Your Information?
We implement industry-standard security measures — including SSL encryption on our website, restricted access to customer data, and regular security audits — to safeguard your information. Our office in San Ramon, CA follows strict protocols to ensure your data remains confidential. While no system is 100% secure, we take every reasonable step to protect your privacy.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on this page, with the effective date noted at the top. We encourage you to review it periodically. If we make significant changes, we'll notify you by email or through a notice on our website.
Contact Us About Your Privacy
If you have any questions about this privacy policy or how we handle your data, please reach out to San Ramon Roof Repair at (925) 430-7969 or visit our office in San Ramon, CA. We're here to help you feel confident about your privacy while we protect your home.